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(An Open Letter To My Ex!) So, you get a new client, wow. Everything is really exciting, you are being paid exactly what you asked for and your first job is exhilarating.  And the next job goes really well too, in your eyes. But then…nothing. Zilch, diddly squat.  You never hear from your shiny new…

Let’s face it. We were not all designed to get along with one another, and certainly not all of the time. This is not only true of personal relationships but business ones too. Of course, you don’t have to be bosom buddies to have a healthy business relationship with your clients, but there should at…

The thing about having a great business and delivering a first class service is that you can’t learn it from a book. Sure, you can get some great tips and pointers, but it’s all in the ‘doing’. What’s more, doing good business isn’t all about having that ‘killer instinct’ or sniffing out a great prospect….

The words you choose to use when communicating with your customers can mean the difference between make or break. That’s why firms employ copywriters and spend huge budgets on marketing and advertising, because unless you are telling, then you sure aint selling! We know that words are weapons of mass influence, and even better, we…